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Buyer Satisfaction Questionnaire

Name
Address Of Property Purchased:
Email
Phone
Date
How did you hear about Team Lorraine Mulligan?
How did you know we had the property you were looking for?
When you first called our office how would you rate the way your telephone call was handled?
Did we facilitate your appointment making quickly and efficiently?
Who conducted the viewing on the home you bought?
How would you rate their attitude?
How would you rate their property knowledge?
How would you rate their punctuality?
If you asked this person a question they did not have the answer to, did they revert back to you that day with the correct information?
Were you given a 24-48 hour follow up call to thank you for viewing the property?
Would you be impressed with this person selling your home in the future? (Please Explain Why)
Is there anything you feel we could have done to improve in this area?
How would you rate the negotiation process? (ie were you kept fully informed at all times)
Is there anything you feel we could have done to improve the negotiation process?
Once the property went sale agreed who looked after your conveyancing?
How would rate this person’s performance in this area?
Is there anything we could have done to improve in this area?
What did you most appreciate about our service?
If you were ever in the market to buy or sell a property again would you use our services?
Would you refer us to family and friends?
Do you know of anyone who would benefit from our service in the near future?
Would you be interested in receiving items of value and information from us over time?
If there has been a specific Team Lorraine Mulligan member who you feel has gone well beyond the call of duty please let us know as we love to congratulate and recognise out team members for their dedication and commitment to excellent customer care levels
Should you wish to provide a brief overall evaluation of the service we provide, please feel free to do so below.

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Buyer Satisfaction Questionnaire

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Buyer Satisfaction Questionnaire

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